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Job Title:  Pre-due Team Leader (Trưởng nhóm nhắc phí)

Division:  Operations
Department:  Customer Service Center

Ho Chi Minh, VN


Job Summary

  • To provide an excellent monitoring of Team’s activities to ensure Team performance achieve daily/ monthly target.
  • To provide an excellent supporting to Line Manager on team’s performance, and Team’s organization.
  • To give idea on daily works to direct line manager for process/procedure update /improvement (if any).

Key Roles & Responsibilities

1. The Employee’s main job responsibilities and duties include, but are not limited to duties as set forth as below:

  • Supervise the team’s activities to ensure team/ staffs meet Pre-due target
  • Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time
  • Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up any other tasks

2. Handle and solve all related queries, requests, and tickets.  Promptly and accurately reply ticket to related departments within TAT requirement
3. Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria
4. Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment
5. Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month)
6. Participate and contribute to team meetings, training and quality workshops. Support Team Head in recruitment process
7. Others task which are assigned by Pre-due Team Head


Job Requirements

1. Qualification    

  • College, University graduated is preferable. Probably in Economics, Finance or Banking 

2. Work Experience

  • Experience as Team Leader Collection, Call Center, Customer Service is preferable

3. Knowledge    

  • Computer literature (advanced of Excel, Word)
  • Basic English (reading, writing)

4. Skills    

  • Team management skill
  • Good at excel skill, careful, detail oriented
  • Motivated and proactive
  • Careful, patient, willing to do style of work
  • Keenness character

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