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Job Title:  Sales Supervisor (Tele Sales) - Giám sát kinh doanh

Division:  Sales & Distribution
Department:  Tele - Sales 2

Ho Chi Minh, VN


I.  Key Roles & Responsibilities

1. Sales operation planning, management and monitoring: 

  • Delivery the sales targets 

  • Manage tele sales agents, field sales agent through team leaders 

  • Maintain of low attrition rate for agents and team leaders 

  • Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards 

  • Ensure all the audit requirements are met and follows the policies laid down by the company 

  • Ensure the changes in the policies are communicated in time to staff 

2. People development, training and motivation: 

  • Recruitment of agents 

  • Termination of agents on account of non-performance / disciplinary issues 

  • Implementation of any process which helps improves process efficiency 

3. Problem Complexity: 

  • Routine Problem – Agent not reporting to work, non-adherence of the process by an agent / team - leader 

  • Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats 

4. Performance measures 

  • Daily & monthly originations of loans/insurance policies 

  • Daily & monthly productivity MIS reflecting the calling & conversion metrics 

  • Monthly Attrition MIS 

  • Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness. 

  • Satisfactory Audit ratings and visit memo’s


II.    Job Requirements

1. Qualification: University Graduate
2. Work Experience: Minimum 5-7 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent
3. Knowledge: Should have basic knowledge of the financial/insurance products.
4. Skills

  • Excellent MS-Office skills

  • Good communication skills 

  • Good team player & fast learner 

  • Good command over English.

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