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Job Title: Sales Supervisor (Tele Sales) - Giám sát kinh doanh
Ho Chi Minh, VN
I. Key Roles & Responsibilities
1. Sales operation planning, management and monitoring:
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Delivery the sales targets
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Manage tele sales agents, field sales agent through team leaders
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Maintain of low attrition rate for agents and team leaders
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Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
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Ensure all the audit requirements are met and follows the policies laid down by the company
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Ensure the changes in the policies are communicated in time to staff
2. People development, training and motivation:
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Recruitment of agents
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Termination of agents on account of non-performance / disciplinary issues
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Implementation of any process which helps improves process efficiency
3. Problem Complexity:
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Routine Problem – Agent not reporting to work, non-adherence of the process by an agent / team - leader
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Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats
4. Performance measures
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Daily & monthly originations of loans/insurance policies
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Daily & monthly productivity MIS reflecting the calling & conversion metrics
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Monthly Attrition MIS
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Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
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Satisfactory Audit ratings and visit memo’s
II. Job Requirements
1. Qualification: University Graduate
2. Work Experience: Minimum 5-7 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent
3. Knowledge: Should have basic knowledge of the financial/insurance products.
4. Skills
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Excellent MS-Office skills
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Good communication skills
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Good team player & fast learner
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Good command over English.