I.  Key Roles & Responsibilities

1. Sales operation planning, management and monitoring: 

• Delivery the sales targets 

• Manage tele sales agents, field sales agent through team leaders 

• Maintain of low attrition rate for agents and team leaders 

• Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards 

• Ensure all the audit requirements are met and follows the policies laid down by the company 

• Ensure the changes in the policies are communicated in time to staff 

2. People development, training and motivation: 

• Recruitment of agents 

• Termination of agents on account of non-performance / disciplinary issues 

• Implementation of any process which helps improves process efficiency 

3. Problem Complexity: 

• Routine Problem – Agent not reporting to work, non-adherence of the process by an agent / team - leader 

• Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats 

4. Performance measures 

• Daily & monthly originations of loans/insurance policies 

• Daily & monthly productivity MIS reflecting the calling & conversion metrics 

• Monthly Attrition MIS 

• Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness. 

• Satisfactory Audit ratings and visit memo’s

II.    Job Requirements
 

1. Qualification: University Graduate
2. Work Experience: Minimum 5-7 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent
3. Knowledge: Should have basic knowledge of the financial/insurance products.
4. Skills

• Excellent MS-Office skills

• Good communication skills 

• Good team player & fast learner 

• Good command over English.