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Job Title:  Sales Officer (Tele Sales)

Division:  Sales & Distribution
Department:  Tele - Sales 2

Ho Chi Minh, VN



1. Sales operation planning, management and monitoring:

  • Delivery the sales targets
  • Manage tele sales agents, field sales agent through team leaders
  • Maintain of low attrition rate for agents and team leaders
  • Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
  • Ensure all the audit requirements are met and follows the policies laid down by the company
  • Ensure the changes in the policies are communicated in time to staff

2. People development, training and motivation:

  • Recruitment of agents
  • Termination of agents on account of non-performance / disciplinary issues
  • Implementation of any process which helps improves process efficiency

3. Problem Complexity:

  • Routine Problem – Agent not reporting to work, non-adherence of the process by an agent / team leader
  • Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats

4. Performance measures

  • Daily & monthly originations of loans/insurance policies
  • Daily & monthly productivity MIS reflecting the calling & conversion metrics
  • Monthly Attrition MIS
  • Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
  • Satisfactory Audit ratings and visit memo’s



1. Qualification:

  • Candidate must possess at least a Bachelor Degree

2. Experience:

  • Minimum 5-7 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent

3. Knowledge:

  • Should have basic knowledge of the financial/insurance products.

4. Skills:

  • Excellent MS-Office skills,
  • Good communication skills
  • Good team player & fast learner
  • Good command over English

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