JOB DESCRIPTION

1. Sales operation planning, management and monitoring:

• Delivery the sales targets
• Manage tele sales agents, field sales agent through team leaders
• Maintain of low attrition rate for agents and team leaders
• Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
• Ensure all the audit requirements are met and follows the policies laid down by the company
• Ensure the changes in the policies are communicated in time to staff

2. People development, training and motivation:

• Recruitment of agents
• Termination of agents on account of non-performance / disciplinary issues
• Implementation of any process which helps improves process efficiency

3. Problem Complexity:

• Routine Problem – Agent not reporting to work, non-adherence of the process by an agent / team leader
• Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats

4. Performance measures

• Daily & monthly originations of loans/insurance policies
• Daily & monthly productivity MIS reflecting the calling & conversion metrics
• Monthly Attrition MIS
• Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
• Satisfactory Audit ratings and visit memo’s

JOB REQUIREMENTS

1. Qualification:

• Candidate must possess at least a Bachelor Degree

2. Experience:

• Minimum 5-7 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent

3. Knowledge:

• Should have basic knowledge of the financial/insurance products.

4. Skills:

• Excellent MS-Office skills,
• Good communication skills
• Good team player & fast learner
• Good command over English