I. General Information                                                                                     

Job Title                      : Sales Manager

Division                      : Sales

Department                 : Feet-on-Street

Report to                     : Head of Sales/ Regional Sales Manager

No. of subordinates     : Sales Officers/Supervisors and sales forces

II. Job Summary

The key purpose is to lead a sales team in a customer service center and sales. This includes the responsibility of coaching, training the sales team to perform respective sales calls process professionally and effectively. Especially sales target, COA, productivities and Fraud..

The role is also responsible for seeking possible opportunities to promote and improve Fields Sales

III. Key Roles & Responsibilities

1. Team Management
• Manage the Field Sales, CELP, Sales Finance and Mortgage teams
• Ensure ongoing distribution addition, performance and retention.
2. Sales Targets
• Delivery of planned sales numbers across personal loans, sales finance and mortgage
3. Productivity Improvement:
• Define, develop and execute productivity improvement initiatives.
4. Expense Management:
• Operate within the budgeted expenses and ensure cost of acquisition is under the planned numbers and continuously seek ways of optimizing spend
5. Training and Support
• Ensure relevant training & support system is available and drive effective implementation of training initiatives to deliver results
• Ensure complete compliance to all operational, sales processes and highest degree of operational ethics in the sales teams.

IV. Job Requirements

1. Education Background:  Bachelor Degree, Business Management major is preferable

2. Minimum Experience:   Minimum 3 to 5 years sales management experience, experience in sales retail is preferable.)

3. Minimum Qualifications (Knowledge , Skill, Abilities)

• Basic knowledge         : Basic knowledge of financial services.
• Competencies             : Sales, Leadership, Analytical, problem solving, interpersonal, communication
• Computer skill            :MS Office (Word, Excel, PowerPoint)
• Languages capability  : English communication is required