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Job Title:  Relationship Officer

Division:  Credit Operations
Department:  Credit Network

Ho Chi Minh, VN


Job Summary

The job holder needs to handle underwriting process by face-to-face/tele interviews with customers, ensure the applications and attached documents to comply with Company Credit Policy and recommend to Credit Operation Manager for final approval/decision. He/she needs to maintain the assigned portfolio to meet KPIs and offer best customer service to customers.

Key Roles & Responsibilities

Main accountabilities include but not be limited to:

  • Arranging face-to-face or tele-interviews with customers – Setting appointments with assigned customers, guiding customers what need to be prepared for a productive interview. Verifying the documents against the original ones to ensure the requested documents are in line with company credit policy;
  • Budget analysis process and underwriting – Performing budget analysis with customers to ensure all related factors have been taken into account and comply with Company Credit Policy. Using common sense and owned experience to find out the facts that could help preventing frauds
  • Customer service – Ensuring all procedures, documents are well prepared for customer to sign once the application is approved. Reminding them of their key responsibilities and well-handled all related questions from customers…
  • Maintaining customer portfolio – Managing whole portfolio of customers who have been interviewed by this job holder and approved afterward. Ensuring all related KPIs are met efficiently and timely.

As the business growth and maturity, he/she could be promoted to take bigger scope of work within the branch or in other Credit functions such as Credit Operations or relevant divisions…

Job Requirements

  1. Qualification: University Graduated, Finance/ Accounting or Banking major preferred
  2. Work Experience: Min 3 years of experience in finance/ banking industry or customer service positionPractical working experience in customer service and performance oriented
  3. ​​​​​​​Knowledge: Finance, banking knowledge preferred
  4. Skills: Interpersonal, teamwork, negotiation, business acumen. Ability to work independently and under high pressure. Good spoken and written English and VietnameseComputer skill: Computer skills (MS Word, Excel, Power Point)
  5. Attitude: Can work independently and under high pressurePrudent, trust-worthy​​​​​​​. Integrity, accountability, enthusiasm

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