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Job Title: Relationship Manager (Chuyên viên quan hệ khách hàng)
Division:
Product Development
Department:
Sales Force – Auto Loan
Location:
Ho Chi Minh, VN
Description:
Job Summary
The job holder is to attain everyday sales target and surpass expectations of customers and acting proactively in building, maintaining the long-term relationship with Car Showrooms/Car Dealers. The role is responsible for seeking possible opportunities to promote and cross sales other products
Key Roles & Responsibilities
- Build and maintain relationships with Car Dealers and Clients.
- Conduct business reviews to ensure clients are satisfied with their products and services.
- Alert the other sales team members to opportunities for further sales within key clients.
- Let customers know about other company products.
- Achieve client relationship targets and KPI’s as set by the Line Manager.
- Work closely with other departments to effectively complete Auto loan process.
- Escalate and resolve areas of concern as raised by Car Dealers and Clients.
- Carry out client satisfaction surveys and reviews.
- Liaise with internal departments to ensure client needs are fulfilled effectively.
Job Requirements
1. Qualification
- University Degree majored in Business Administration/Finance & Banking or any related major
2. Work Experience
- At least 2 years of Auto loan experience or 2 years of Car Dealer experience.
3. Knowledge
- Financial service, banking or Car Showroom knowledge preferred
- Practical working experience in sales, leading sales team.
4. Skills
- Leadership in both team environment and individual, Interpersonal Communication skill, Teamwork spirit motivation skill
- MS Office (Word, Excel, Access) and knowledge of CRM
5. Attitude
- Proactive, trust-worthy, positive thinking
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