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Job Title:  Relationship Manager (Chuyên viên quan hệ khách hàng)

Division:  Synergy & New Business
Department:  Sales Force – Auto Loan

Ho Chi Minh, VN


Job Summary


The job holder is to attain everyday sales target and surpass expectations of customers and acting proactively in building, maintaining the long-term relationship with Car Showrooms/Car Dealers. The role is responsible for seeking possible opportunities to promote and cross sales other products

Key Roles & Responsibilities


  • Build and maintain relationships with Car Dealers and Clients.
  • Conduct business reviews to ensure clients are satisfied with their products and services.
  • Alert the other sales team members to opportunities for further sales within key clients.
  • Let customers know about other company products.
  • Achieve client relationship targets and KPI’s as set by the Line Manager.
  • Work closely with other departments to effectively complete Auto loan process.
  • Escalate and resolve areas of concern as raised by Car Dealers and Clients.
  • Carry out client satisfaction surveys and reviews.
  • Liaise with internal departments to ensure client needs are fulfilled effectively.

Job Requirements


1. Qualification    

  • University Degree majored in Business Administration/Finance & Banking or any related major

2. Work Experience

  • At least 2 years of Auto loan experience or 2 years of Car Dealer experience.

3. Knowledge    

  • Financial service, banking or Car Showroom knowledge preferred     
  • Practical working experience in sales, leading sales team. 

4. Skills

  • Leadership in both team environment and individual, Interpersonal Communication skill, Teamwork spirit motivation skill 
  • MS Office (Word, Excel, Access) and knowledge of CRM

5. Attitude

  • Proactive, trust-worthy, positive thinking

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