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Job Title:  Product Support Officer

Division:  Sales Group
Department:  Sales Support Department

Ho Chi Minh, VN


Job Summary

Product Support Officer is responsible for the product execution throughout the Product Development Division. His/her accountabilities are maintaining the product system setup from Product side, working closely with other relevant teams (Risk, Sales, Underwriting, Operations, DT&M, ICT...) to define the workflow, operation process to ensure the process run smoothly and support sales & Product Division to achieve the company target/ strategy.

Key Roles & Responsibilities

The Product Support Officer performs a wide range of duties including but not limited to:

  • Manage and maintain the Sales Finance portal to support sales activity of Sales Finance product include: set up and manage dealer, control product list & price, set up and de-active promotion campaign with dealer etc.
  • Support sales and partnership activity on daily basis to maintain smoothly operation regarding to system support development
  • Receive and support Sales special request regarding to process, operation, deviation request
  • Provide instruction/ guild line to users of new product/ process/ promotion campaign
  • Raise requirements to develop/ change or modify system to adapt with new product development
  • Conduct the UAT test with end users to launch new product/ dealer/ promotion campaign if any
  • Maintain the Product policy/ manual and process
  • Other ad-hoc tasks assigned by Dept Head

Job Requirements

  1. Education Background          : University Graduate  
  2. Minimum Experience            : 2+ years of experience preferably in banking or consumer finance company
  3. Minimum Qualifications (Knowledge, Skill, Abilities)
  • Basic knowledge            : referable experience in a product team/ credit operation
  • Computer skill               : MS Office (Word, Excel, Access, Power point)
  • Languages capability      : Solid command of spoken and written English and Vietnamese
  • Other (if any)                : Demonstrated achievements of defining and launching excellent products. Proven ability to influence cross-functional teams without formal authority

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