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Job Title:  Learning & Development Manager

Division:  Human Resources
Department:  HR Development

Ho Chi Minh, VN


General Information                                                                         

Job Title:                        Learning & Development Manager

Division:                         Human Resource

Department:                   L&OD

Location:                        HCM - STC

Report to:                       L&OD Team Head

No. of subordinates:         03

Job Summary

  • To assist Line Manager to implement companywide training programs to ensure alignment with business requirements/ strategies and enhance individual and organizational capabilities.
  • To source, verify and closely work with training vendors, maintain a strong relationship with them and keep an up-to-date database of qualified vendors…

Key Roles & Responsibilities

  1. Training planning:
  • Work closely with Divisions/Departments to identify training needs to establish proper training plan.
  • Join field works to deeply understand the business and gain more business insights for training needs & development
  • Monitor the training plan implementation within approved budget
  1. Training implementation:
  • Deliver the training courses for all Divisions
  • Build & update training materials and kits (Lesson plan, slide, activities)
  • Assist in improving training effectiveness by deploying new approaches (multimedia, technology, framework, SOP, etc.)
  • Lead and coordinate with internal trainers and external vendors to implement training courses (Orientation, Technical skill, Personal development, Leadership, etc.)
  • Initially review and complete all service agreements/contracts, complete Vendor Selection Forms, payment…
  • Evaluate and monitor training vendor’s performance, training quality and training results
  • Coordinate with Compliance team for Compliance training implementation
  • Manage eLearning platform and cooperate with all relevant departments to provide eLearning courses.
  • Identify and assess current and future training needs through job analysis with HRBP Team.
  • Design relevant programs and assess their impact on employee performance and loyalty. Collaborate with Employee Engagement Team to foster a culture of continuous learning and development throughout the organization.
  • Managing Training Budgets: Manage training budget.
  1. Learning Development/ HR project
  • Support Line Manager in tasks related to Learning/ HR projects
  • Propose initiatives and solutions to improve Learning function continuously
  • Provide advice and support to line managers in building training guidelines/procedures/policies accordingly business requirements
  1. Others
  • Manage and develop 2-3 team members of Learning team
  • Manage and keep track of training database, training records & reports and other related training documents. Make reports, analysis, and other ad-hoc tasks as per request by Line Manager

Job Requirements

  1. Qualification
  • University Degree majored in Banking/International business administration/ Human Resources
  1. Work Experience


  • At least 5-year relevant experience in Training background is an advantage
  • Previous work experience in a multinational company and/or consumer finance/banking industry is an advantage.
  1. Knowledge


  • General knowledge in Human Resource Management industry
  • General knowledge in consumer finance / Banking knowledge in training management, talent development and performance management
  • Fast learning new knowledge of business activities, processes and strategies
  • Strong understanding of the training process
  1. Skills
  • Facilitation and presentation skills
  • Problem Solving skills
  • Interpersonal skills
  • Good English skills (verbal & written)
  • Ability to organize and prioritize tasks
  • Logical thinking
  • PC skills (MS Windows, MS Office, especially excel & power point)
  1. Attitude
  • Service mindset, “can do” attitude, result oriented
  • Open to learn and apply new knowledge
  • Detailed & considerate
  • Positive thinking
  • Team spirit
  • Prudent & trustworthy
  • Integrity

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