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Job Title:  IT Core System Support Officer

Division:  Information & Communication Technology
Department:  ICT Development

Ho Chi Minh, VN



The Job holder plays a role to support lending core system for daily operation. He/she is responsible for analyzing the business requirements, understanding IT systems/applications and communicating with internal/external stakeholder to ensure the smooth core system operation. The job holder also ensures that the Lending core system issues can be solved on time, configure the core system for business needs and be able to customize some core system API for external system integration. 




  • In charge of analyzing and preparing business and system requirements for the IT Lending Core systems
  • Ensure proper due diligence and gap analysis is done for application implementation against the business requirements
  • Work cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process.
  • Providing system/application support for end user and know-how supports to internal teams.
  • Managing and leveraging between end user’s expectation and the base lined business requirements
  • Supporting User Acceptance Test for the project sign off.
  • Project-management to implement of Lending Core system enhancement. 
  • Work with external vendor to follow up core system issues/enhancement. 
  • Configure the core system business rules for setup new products in core.
  • Develop Core system APIs and other customization to fit to business needs.
  • Support Core system operation (co-work with ICT operation team and ICT development team)




1. Qualification: University Degree majored in Information Technology

2. Work Experience

  • Minimum 05 years working experience in Software development and Application support.
  • Have experience on business analysis and system analysis. 
  • Have experience on Core banking or Core Lending system.
  • Have working experience in Finance/Banking/Insurance is a plus. 

3. Knowledge - Experience on application development and application support. 

  • Experience on application development and deployment (DevOps)
  • Have some experience on project management
  • Experience on both Java, PL/SQL development
  • Good experience on API development and system integration. 
  • Have knowledge on ITIL framework and process.

4. Skills 


  • Able to communicate effectively with different stake holders
  • Able to understand insight requirements
  • Able to follow up tasks within the defined timeline. 
  • Able to communicate fluent in English (both written & verbal)
  • Good at trouble shooting, root cause analysis with wide knowledge in IT application area.

5. Attitude 

  • Trust-worthy and have good attitude on facing multiple system issues
  • Positive thinking with service mind-set
  • Hard-working even at night-time or weekend (when needed)




  • Challenging finance projects with big architecture / systems
  • Professional training programs
  • Attractive salary and bonus
  • Social insurance
  • Premium health insurance
  • Overseas / Vietnam company trip
  • Engagement and outdoor activities (birthday, football, charity etc)
  • Friendly and dynamic working environment

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