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Job Title:  IT Application Support/ System Support

Division:  Information & Communication Technology
Department:  ICT Development

Ho Chi Minh, VN



Job Summary
The Job holder plays a role to support lending core system for daily operation. He/she is responsible for analyzing the business requirements, understanding IT systems/applications and communicating with internal/external stakeholder to ensure the smooth core system operation.

Key Roles & Responsibilities
* In charge of analyzing and preparing business and system requirements for the IT Credit-Card Core system
* Ensuring proper due diligence and gap analysis is done for application implementation against the business requirements
* Working cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process.
* Providing system/application support for end user and know-how supports to internal teams.
* Managing and leveraging between end user’s expectation and the base lined business requirements
* Supporting User Acceptance Test for the project sign off.
* Project-management to implement of major applications including Lending Core system enhancement, CRM, data mining (reporting and data extraction), credit scoring, and MIS when needed.



1. Qualification: University Degree majored in Information Technology or related

2. Work Experience:
* At least 02 years working experience in Software development and Application support. (experienced: SQL, Way4 system is prefer)
* Have experience on business analysis and system analysis. 
* Have experience on Core banking or Core Lending system is a plus.
* Have working experience in Finance/Banking/Insurance is a plus. 

3. Nice to have:
* Experience on application development and deployment (DevOps)
* Experience on either Java, PL/SQL.
* Good experience on ITIL framework and process.
* Some experience on MS Dynamic CRM.

4. Skills:
* Able to communicate effectively with different stake holders.
* Able to understand insight requirements.
* Able to use English (both written & verbal).
* Good at trouble shooting, root cause analysis with wide knowledge in IT application area.

5. Attitude:
* Trust-worthy and have good attitude on facing multiple system issues.
* Positive thinking with service mind-set.
Hard-working even at night-time or weekend (when needed).


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