Job Summary

Collection Support Supervisor is an integral part of Process and Controlling Team of Collection Support Dept. In this role, he/she will perform activities of daily admin tasks, process & controlling and other delegated tasks from Head of Collection Support.

Key Roles & Responsibilities

Policy/Process/Manual Control

• In charge of controlling whole/assigned Processes (which is related to Collection Division

• Monitoring of daily related process’s implementation to ensure no gap between new requested project and incurred processes

• Working with related Departments or Teams to reach final agreements for related/assigned processes, problems/issues

• In charge of planning and controlling timeline of Process and Controlling Activities

Admin Control

• Gap defining and error minimizing of daily administration activities in Collection Support (Admin Support Team)

• Tracking and checking documents data related to Collection Incentive’s payment process

• Tracking monthly Complaint, QC and validated final data

• In charge of supporting E-Learning for Collection

• Support related reports and other tasks

Job Requirements

• University Graduated, major: Law, Finance, Banking  
• 03 year of Collection experience preferred
• Experience and knowledge of Collection processes and best practice
• Excellent influencing and negotiation skills
• Excellent interpersonal, communication and presentation skills
• Experience of working in a high-pressure environment and working to tight deadlines.
• Excellent project management and organizational skills..