Job Summary

The key purpose is to perform KYC on customer information (identity, financial, residence) at loan closing stage or prior to underwriting (ie loan discussion and offer) by RO (based in HCM) to prevent identity theft and possible defaults. KYC is conducted either face to face or via phone.

Maintain the assigned portfolio and offer best customer service to customers. The role reports to Credit Operation Manager. As the business grows and matures, the person in the role could be promoted to take bigger responsibility in Credit Operations or other departments of the business as relevant.

Carry out other support tasks as assigned by Credit Operation Manager.

Key Roles & Responsibilities

1. Perform KYC activity at loan closing stage or prior to underwriting.
2. Customer service

• To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver
• Remind customers of key responsibilities and well handle all related questions from customers

3. Maintaining customer portfolio

• Managing whole portfolio of customers who have been KYC’ed by this role (and approved afterward).
• Ensure all assigned KPIs are met.

Job Requirements

1. Qualification

• University Graduated, Finance/ Accounting or Banking major are preferable

2. Work Experience

• At least 3 years of experience in finance/ banking industry or customer service position

3. Knowledge

• Finance, banking knowledge preferred

4. Skills

• Interpersonal, teamwork, negotiation, business acumen
• Computer skills (MS Word, Excel, Power Point)
• Acceptable command of spoken and written English and good command of Vietnamese

5. Attitude

• Practical working experience in customer service-oriented atmosphere. Customer first mentality. Can do mentality.
• Can work independently and under high pressure