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Job Title:  Head of Product Support Department (Manager level)

Division:  Product Development
Department:  Product Support

Ho Chi Minh, VN


General Information


Job Title                       : Head of Product Support Department  

Division                        : Product Development

Department                  : Product Support Department

Location                        : Ho Chi Minh City

Report to                      : Head of Product Development Division

No. of subordinates       : 5 - 7


  1. Job Summary:


This role will be instrumental in business growth, and we are looking for a leader who will be strategic and tactical in owning and establishing the new product development plan of our company. His/her accountabilities are to manage the product system setup from the product side, working closely with other relevant divisions (Risk, Sales, Underwriting, Operations, DT&M, ICT...) to define the workflow, guarantee the operation of Sales Finance product, support sales & Product Division to achieve the company target/ strategy.


  1. Key Roles & Responsibilities


Product Support Development Manager performs a wide range of duties including some or all of the following:


  1. Establish product developing plan to launch new product, expanding strategic partner cooperation by co-work with PD’s planning/ Partnership alliance and relevant departments  (25%)
  • Define process, framework for operation process
  • Execute and monitor new business performance
  • Conduct market research to and enhance the product competitiveness, strive for chance to update product policy and process to match with market trend
  • Develop and maintain process manual, guild line of product development
  1. Manage system development request to launch new product/ business includes (25%)
  • Co-work with all departments to define business require development plan, operation process
  • Conduct UAT process to ensure technical feasibility for launching
  • Monitor its performance and request for enhancement as needed
  • Defines and implements report and process to monitor product’s performance post-launching for enhancing and improvement as needed
  1. Manage the system setup and maintain operation of Sales Finance product (CD & Two wheelers loan) includes (25)
  • Set up dealer & product mater data on SF product system
  • Set up and manage promotion program for each dealer
  • Manage the commission and subvention payment with dealer
  1. Support sales team to review special Sales Special Request regarding to loan proposal and process to propose to Head of Product Division for final decision (15%)
  2. Other tasks assigned by Head of division from time to time (10%)


  • III. Job Requirements

(Please specify minimum qualifications of the person who can work for the position effectively)


  1. Qualification
  • University Degree majored in Business Administration/Finance & Banking or any related major
  1. Work Experience
  • At least 5 years of experience in banking/finance sector and 3 years experiences as project manager any field is preferable.
  1. Knowledge
  • Knowledge of Retail banking - Consumer finance: products, policies and processes
  • How to research and keep up to date with market’s changing and technology that may impact product development
  • System: loan management
  • Execute and monitor business performance
  • Maintain operation of Sales Finance product, manage dealer, control product list & price
  • Referable experience in a product team/ credit operation
  1. Skills
  • Project Management, System operation
  • Good problem’s solving abilities, able to troubleshoot issues and determine the cause of plan’s success or failure
  • Collaboration, Problem analysis, Presentation skills
  • Ability collect data, establish facts and draw valid conclusions
  • Has strong leadership abilities, Relationship building, Negotiation
  • English – Advance
  • Keep up to date with market’s changing and technology that may impact product development
  • MS Office (Word, Excel, Access) and knowledge of CRM

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