General Information

Job Title                       : Head of Product Support Department  

Division                        : Product Development

Department                  : Product Support Department

Location                        : Ho Chi Minh City

Report to                      : Head of Product Development Division

No. of subordinates       : 5 - 7

1. Job Summary:

This role will be instrumental in business growth, and we are looking for a leader who will be strategic and tactical in owning and establishing the new product development plan of our company. His/her accountabilities are to manage the product system setup from the product side, working closely with other relevant divisions (Risk, Sales, Underwriting, Operations, DT&M, ICT...) to define the workflow, guarantee the operation of Sales Finance product, support sales & Product Division to achieve the company target/ strategy.

2. Key Roles & Responsibilities

Product Support Development Manager performs a wide range of duties including some or all of the following:

1. Establish product developing plan to launch new product, expanding strategic partner cooperation by co-work with PD’s planning/ Partnership alliance and relevant departments  (25%)

• Define process, framework for operation process
• Execute and monitor new business performance
• Conduct market research to and enhance the product competitiveness, strive for chance to update product policy and process to match with market trend
• Develop and maintain process manual, guild line of product development

2. Manage system development request to launch new product/ business includes (25%)

• Co-work with all departments to define business require development plan, operation process
• Conduct UAT process to ensure technical feasibility for launching
• Monitor its performance and request for enhancement as needed
• Defines and implements report and process to monitor product’s performance post-launching for enhancing and improvement as needed

3. Manage the system setup and maintain operation of Sales Finance product (CD & Two wheelers loan) includes (25)

• Set up dealer & product mater data on SF product system
• Set up and manage promotion program for each dealer
• Manage the commission and subvention payment with dealer

4. Support sales team to review special Sales Special Request regarding to loan proposal and process to propose to Head of Product Division for final decision (15%)
5. Other tasks assigned by Head of division from time to time (10%)

• III. Job Requirements

(Please specify minimum qualifications of the person who can work for the position effectively)