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Job Title:  IT Operations Supervisor

Division:  Information & Communication Technology
Department:  ICT Planning
Location: 

Ho Chi Minh, VN

Description: 

Job Summary

  • To assist Assistant IT Operations Manager in managing the Company’s IT infrastructures and its operations to ensure the entire company’s IT environment and business applications can always function properly and securely.
  • Deliver a high quality of services to enhance the function of infrastructures, operation and meet internal customer’s expectations.

Key Roles & Responsibilities

  • Enhance daily IT operations.
  • Lead and coordinate the troubleshooting process.
  • Find opportunities for further optimize the IT infrastructure and operations.
  • Execute the strategic and midterm plans of IT.
  • Enhance Back up for System Administrators in critical technology areas.
  • Review and verification of technical documents created by the BA team.
  • Prepare documentation and reports including but not limited to manuals, test guides, project plans and work breakdowns.
  • Work in partnership with internal and/or external stakeholders to design, manage, test and seek agreement on development systems solutions to meet the needs of the business.
  • Coordinate with other team to accomplish business requirement.
  • Develop and suggest the recommendations for supporting implementation and continuous improvement to the team and department.
  • Another task will be assigned.

Job Requirements

1. Qualification: University Degree majored in Computer Science, Information Technology or relevant experience

2. Experience:

  • Minimum 03 years working experience in IT infrastructures, operations or technical support environment.
  • Good understanding of TCP/IP, UDP, HTTP, SSL/TLS and DNS
  • Good knowledge of design patterns, system architecture, and best practices
  • Practical experience with Docker containerization and Kubernetes Implementation
  • Good knowledge of Window/UNIX/Linux operating system including troubleshooting and system hardening
  • Loves to automate things

3. Knowledge: 

  • An ability to be able to communicate effectively in writing and verbally to a wide range of people at all levels including communicating complex technical issues

4. Skills:

  • Medium English skills (Speaking, Listening, Reading, and Writing)
  • Organized, deadline management in fast-paced working environment

5. Others: Personal integrity, able to work to deadlines and under pressure.

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