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Job Title:  Head of Loan Management Dept

Division:  Operations
Department:  Loan Management

Ho Chi Minh, VN


General Information


Job Title                       : Head of Loan Management Dept

Division                        : Operations

Department                  : Loan management

Location                        : HCM

Report to                      : Head of Operations Division

No. of subordinates       : nil


  1. Summary:


  • Manage entire Disbursement & Repayment (D&R) /Reconciliation team & Record Management team across Vietnam to make sure providing an efficient and high-quality performance to align with company's procedures/guidelines
  • Ensure quality of work by leading team to achieve KPIs
  • Periodically review, update, develop all related processes, manuals, workflows and regular and ad-hoc reports
  • In charge main projects relevant to Loan Management Department or Operations Division in general



  1. Key Roles & Responsibilities


1. Operation:

  • Ensure all processing loan maintenances in line with company’s guideline
  • Repayment partners management or dealing and coordinate related vendors relevant

2. Management:

  • Managing entire team including daily operations, operational planning, staff selection, training…
  • Leading all projects of Loan Management & other tasks are assigned by Division Head if any
  • Managing Periodically MIS report

3. Business process enhancement:

  • Business Process Transformation/Re-engineering to meet all requirements from Management
  • Internal Control of Operations enhancement


  1. Job Requirements


  1. Qualification:
  • University graduate (preferably in Finance, Accounting,)


  1. Experience:
  • At least 7 years in Finance industry (consumer finance, banking, insurance) and have experience in management a big team
  1. Knowledge:
  • Collection and / or disbursement areas in financial services companies
  • Administration, business operations, Auditing, Accounting
  • Loan and Disbursement & Repayment processes
  • Reconciliation and partner project tasks
  • Managing of document management in financial services companies
  • Suspected incidents of fraud
  • Loan disbursement process include: PL and AL
  • Loan application documents for each product for late checking

4. Skill:

  • Competencies: Teamwork spirit is required, creativeness, decision making
  • Computer skill: MS Word, Excel, Power point
  • Language capability: excellent verbal and written communication skill in both English and Vietnamese
  • Good negotiation and interpersonal skills
  • Leadership skill

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