Job Summary

• To provide an efficient and high-quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines
• To deal with internal customers (All departments) and external customers (customers, business partners) in order to get the assigned work(s) done and meet CS’s KPIs
• To give comment(s)/ idea(s) on daily works to direct supervisor for process/procedure update/improvement (if any)
• To handle customer’s insurance policy circumstance following the guideline instructed by relevant partners
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Key Roles & Responsibilities

1. Key Accountabilities

• Respond to incoming customer's telephone calls, quick identify and have proper solution to meet their requirement(s).
• Providing a polite, professional and accurate response in accordance with agreed service standards.
• Promptly and accurately complete all related administration activities, in accordance with relevant service standards and to the customer’s satisfaction.
• When customer requirement(s) are more appropriately, CS then dealing with relevant departments and refer them to an appropriate solution for customer. 
• Keep up-to-date on new or enhanced products/services in order to maintain a high-quality service with accurate information providing to customer.
• Handle customer’s insurance policy circumstances.
• Participate and contribute to team meetings and quality workshops.
• Other tasks which are assigned by CS Team Head.

2. Performance measures

• Followed Call’s Evaluation guidelines conducted by QA Team
• Followed committed service TAT regulated at CS Manual 
• Followed the guideline instructed by relevant partners 
• Follow assignment 

Job Requirements

1.Qualification: 

• University graduated. Economics, Finance or Banking is preferable 

2. Experience: 

• Over 2 years’ experience in Call Center, hotline or Customer Service is preferable 

3. Knowledge: 

• Basic computer literature (Work, Excel)
• Basic English (reading, writing)
• 4. Skills: 
• Good communication and interpersonal skills
• Has a sweet voice, good telephone skills
• Problem solving skills
• Team work
• Motivated and proactive
• Careful and patient style of work
• Keenness character
• Brilliant appearance